Jim & Travis and their office staff check email once per day and are very diligent at responding at that time. To ensure you get a response make sure your email is short, clear, concise and relevant.  Explain what you need in as few words as possible and a staff member will be able to assist you more rapidly and with a greater degree of thoroughness and specificity. If the question in your email is answered by this FAQ, a reply won't be sent.